Policy Terms

  

Privacy Policy

Padel Solutions UK LTD operates the www.stratfordpadelclub.org website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Stratford Padel Club website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.stratfordpadelclub.org, unless otherwise defined in this Privacy Policy.

Payments and Delivery

All Padel Solutions UK LTD services must be paid in full at the time of order. Your membership at Stratford Padel Club is effective as soon as the payment is received. Renewal of membership is not automatic.

Bookings for "I’m in" matches and courts require topping up the My Vouchers section of the Client Zone and are effective as soon as the payment is received. At the point of payment, you have the opportunity to check date and time of booking. For all bookings, you will receive a confirmation email. Non member packages of up to 6 matches need to be used within 3 months from the date of purchase.  Non member packages of more than 6 matches need to be used within 6 months from the time of purchase. 

Stratford Padel Club accepts credit and debit card payments without capturing or storing card information. Payment information is collected by our secure payment providers.

We do not store credit card details nor do we share financial details with any 3rd parties. 


Refunds and Cancellations 

For court bookings, "I’m in" matches and tournaments, cancellations are allowed if made at least 24h before the event and a full refund will be processed in up 7 days. Cancellations made 24h or less prior to the event booked will incur payment in full. Annual memberships can be frozen for up to 2 months, if player is injured and cannot play during this time. To freeze the annual membership, please contact the club at info@stratfordpadelclub.org. For cancellations, please use the online facility or email the club at info@stratfordpadelclub.org

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and email address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analysing how our Service is  used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. 

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us by email to info@stratfordpadelclub.org  

Safeguarding and welfare policy

SPC take its responsibilities regarding the health, safety and well being of its members seriously, and to this end it has adopted the policies below.


  

Policy Details  

1. Policy statement 

Stratford Padel Club is committed to prioritising the well-being of all children and adults at risk, promoting safeguarding in our club at all times, including all programmes and events we run. This policy strives to minimise risk, deliver a positive Padel experience for everyone and respond appropriately to all safeguarding concerns/disclosures. 

2. Use of terminology 

Child: a person under the age of eighteen years. 

Adult at risk of abuse or neglect: a person aged eighteen years or over who is, or may be, in need of community care services by reason of disability, age or illness; and is, or may be, unable to take care of, or unable to protect him or herself against abuse or neglect. 

Safeguarding children: protecting children from abuse and neglect, preventing the impairment of children’s health or development, ensuring that they grow up in circumstances consistent with the provision of safe and effective care, and taking action to enable all children to have the best life chances. 

Safeguarding adults at risk: protecting adults from abuse and/or neglect. Enabling adults to maintain control over their lives and make informed choices without coercion. Empowering adults at risk, consulting them before taking action, unless someone lacks the capacity to make a decision, or their mental health poses a risk to their own or someone else’s safety, in which case, always acting in his or her best interests. 

3. Scope 

This Policy is applicable to all staff, volunteers, committee members, coaches and club members. It is in line with national legislation. 

Advice, guidance and support on the use of this policy is available from any of the staff members of the club.

4. Responsibility for the implementation of the Safeguarding Policy, Standards, Code of Conduct and Reporting Procedure 

SAFEGUARDING IS EVERYONE’S RESPONSIBILITY: NOT RESPONDING TO A SAFEGUARDING CONCERN IS NOT AN OPTION. 

• Our Club Welfare Officer has overall accountability for this Policy and its implementation. 

• Our Club Welfare Officer is responsible for updating this Policy in line with legislative and club developments 

• All individuals involved in/present at the club are required to adhere to the Policy and Code of Conduct 

Where there is a safeguarding concern/disclosure: 

• The individual who is told about, hears, or is made aware of the concern/disclosure is responsible for following the Safeguarding Reporting Procedure. Unless someone is in immediate danger, they should inform their club Welfare Officer or any of the staff members available. 

Dependent on the concern/disclosure, a referral may be made to: 

• The police in an emergency (999); 

  • Newham Local Authority Children’s Services: 
    • 020 3373       4600 during office hours (Monday to Thursday, 9am to 5.15pm or Friday 9am       to 5.00pm)l 020 8430 2000 at any other time.

· Newham Safeguarding Adults: call 020 33730440

5. Breaches of the Safeguarding Policy, Standards, Code of Conduct and Reporting Procedure 

Breaches of this Policy and/or failure to comply with the outlined responsibilities may result in the following: 

• Disciplinary action leading to possible dismissal and legal action; 

• Termination of current and future roles within the club and roles in other clubs, the LTA, and other relevant associations. 

Actions taken by staff, consultants, volunteers, officials, coaches inside or outside of the club that are seen to contradict this Policy may be considered a violation of this Policy. 

Where an appeal is lodged in response to a safeguarding decision made by the club, the individual should adhere to the club’s Complaints Procedure. 

6. Related policies and guidance 

• Code of Conduct 

Safe and Inclusive Code of Conduct 

• Prioritise the well-being of all children and adults at all times 

• Be a positive role model. Act with integrity, even when no one is looking 

• Help to create a safe and inclusive environment both on and off court and promote the Fair Play values: enjoy; respect 

• Value and celebrate diversity and make all reasonable efforts to meet individual needs 

• Keep clear boundaries between your professional and personal life, including on social media 

• Check you have the relevant consent from parents/carers, children and adults before taking or using photos and videos 

• Ensure your own roles and responsibilities, and those of everyone you are responsible for, are clearly outlined and everyone has the information, training and support to carry them out 

• Where possible, do not be alone with a child or adult at risk 

• Do not abuse, neglect, harm or discriminate against anyone; or act in a way that may be interpreted as such* 

• Doing nothing is NOT an option: report all concerns and disclosures as soon as possible, following the Concern Reporting Procedure. If someone is in immediate danger, call the police (999) 

*It is illegal to have a relationship with someone who is under 18 years old if you are in a position of trust; it is illegal to have a sexual relationship with anyone under the age of 16 whether they give consent or not. 

The Code of Conduct should be interpreted in a spirit of integrity, transparency and common sense, with the best interests of children and adults at risk as the primary consideration. 

Safe and Inclusive Padel Standards 

The Standards aim to set a minimum level of practice to promote and support safeguarding and equality in Padel. The Safe and Inclusive Padel Standards are intended to be used alongside this Policy and the Club Code of Conduct. 

Standard 1: We have Safeguarding and a Code of Conduct Policies that applies to all staff, volunteers, coaches, club members and events 

• Everyone at Stratford Padel Club who works with children and/ or vulnerable adults including coaches bar staff and volunteers, has read, understood and follows the Safeguarding Policy, Standard, Code of Conduct and Reporting Procedure. All adult members and parents are made aware of these policies and where to find them. 

• Our Safeguarding Policy and procedures are monitored and updated to keep them relevant to everyone in our club and the programmes and events we run. 

Standard 2: We empower children and adults to create safe and inclusive padel environments, both on and off court 

• We support everyone to uphold the Fair Play values: enjoy; respect 

• Information, resources and guidance on how to stay safe, promote equality, diversity and inclusion and report concerns is easy to access, understand and implement There is a club Welfare Officer or named person responsible for safeguarding and equality at our club; their name and contact details are clearly displayed at the club on the notice board in the club house and on the web-site. 

• Children and adults are actively encouraged to report any concerns they have about themselves or others; those who report concerns are protected and supported. 

Standard 3: We prioritise safe and inclusive recruitment, induction, training and support 

• All applicable applications, interviews and references address safeguarding and equality requirements and attitudes 

• All eligible staff and volunteers have a criminal records check 

• All our coaches are LTA-accredited 

• Our Welfare Officer (or named person responsible for safeguarding and equality) has the relevant skills and training to undertake the role 

• All our staff, volunteers, coaches and members know how to access relevant information, guidance and resources, including the Safe and Inclusive toolkit on the LTA web-site 

Standard 4: We protect people’s confidential information about safeguarding and equality 

• Confidential information relating to safeguarding and equality is: 

o Stored securely o Accessed and processed securely o Shared securely and appropriately. 

Standard 5: We address safeguarding and discrimination concerns immediately, prioritising the wellbeing of children and adults at risk 

• All concerns, including on-line concerns (cyber-bullying, sexting, grooming and all other forms of online abuse) are recognised, reported and responded to 

• All safeguarding and discrimination concerns/allegations made regarding a club member of staff, volunteer, coach or visitor are reported to our Club Welfare Officer (or named person responsible for safeguarding and equality and may be reported to external authorities 

• All concerns reported to the venue are reported immediately, following the Safeguarding Reporting Procedure 

• We foster a collaborative approach to safeguarding across LTA and with other agencies. 

This Policy, Code of Conduct and Standards is reviewed every two years [or earlier if there is a change in national legislation]. 


This Policy Code of Conduct and Standards is approved by: 

  

Padel Solutions UK LTD   Board of Directors

Date:   11 January 2020

  

Club Welfare Officer: Javier   Fernandez Aguirre

Date: 11 January 2020

Concern Reporting Procedure 

Anyone who is concerned about the well-being of a child/ adult at risk, or has a disclosure of abuse or neglect made to them must: 

• Respond 

If you have a concern about a child/adult at risk, or have a disclosure of abuse or neglect made to you (see appendix B) follow the indications below:

• Refer

If someone is in immediate danger:

1- Call the police (999)

2- Speak to our Club Welfare Officer or Deputy

• Record

Write an objective account of the concerns immediately. Send it to our Club Welfare Officer within 48 hours of the concern / disclosure. If appropriate to do so the Club Welfare Officer will also forward it to the LTA Safe and Inclusive Tennis team.


Contact Details

Club Welfare Officer

Javier Fernandez - javier@stratfordpadelclub.org
 

Appendix B: What to do if a disclosure from a child or adult at risk is made to you:


 

  • Listen carefully and calmly to  him/her 
  • Reassure the child / adult that she / he is right to report the behaviour
  • Keep questions to a minimum – and never ask leading questions 
  • Do not promise secrecy.  Inform him/her that you must report your conversation to the Club Welfare      Officer (and the police in an emergency) because it is in his/her best interest 
  • REPORT IT! If someone is in immediate danger call the police (999), otherwise talk to the Club Welfare      Officer or Deputy. 
  • Once reported, the Club Welfare Officer or Deputy will work with you to ensure the safety and well-being of the child / adult at risk
  • Do not allow personal doubt to prevent you from reporting the concern/disclosure 

Make certain you distinguish between what the person has actually said and the inferences you may have made. Your report should be sent to the contact you reported the concern to – probably to the Club Welfare Officer within 48 hours. The Welfare Officer should store it safely.