Policy Terms

  

Privacy Policy

Padel Solutions UK LTD operates the www.stratfordpadelclub.org website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Stratford Padel Club website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.stratfordpadelclub.org, unless otherwise defined in this Privacy Policy.

Payments and Delivery

All Padel Solutions UK LTD services must be paid in full at the time of order. Your membership at Stratford Padel Club is effective as soon as the payment is received. Renewal of membership is not automatic.

Bookings for "I’m in" matches and courts require topping up the My Vouchers section of the Client Zone and are effective as soon as the payment is received. At the point of payment, you have the opportunity to check date and time of booking. For all bookings, you will receive a confirmation email. Non member packages of up to 6 matches need to be used within 3 months from the date of purchase.  Non member packages of more than 6 matches need to be used within 6 months from the time of purchase. 

Stratford Padel Club accepts credit and debit card payments without capturing or storing card information. Payment information is collected by our secure payment providers.

We do not store credit card details nor do we share financial details with any 3rd parties. 


Refunds and Cancellations 

For court bookings, "I’m in" matches and tournaments, cancellations are allowed if made at least 24h before the event and a full refund will be processed in up 7 days. Cancellations made 24h or less prior to the event booked will incur payment in full. Annual memberships can be frozen for up to 2 months, if player is injured and cannot play during this time. To freeze the annual membership, please contact the club at info@stratfordpadelclub.org. For cancellations, please use the online facility or email the club at info@stratfordpadelclub.org

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and email address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analysing how our Service is  used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. 

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us by email to info@stratfordpadelclub.org